Terms and Conditions

Dubai Frame: Terms and Conditions

DubaiFrameTickets.ae, hereafter referred to as “We,” “Our,” or “Us,” appreciates your decision to choose us for your Dubai Frame visit. It is assumed that you have accepted our terms of use when you book a ticket or tour on this website. So, before you finalize your booking, we advise you to review the subsequent terms and conditions to ensure a clear awareness of the policies associated with your chosen experience or package.

Pricing Information

We have implemented an economical and straightforward pricing policy, along with the ease and convenience of online reservations. All the prices mentioned on our ticket page indicate per-person rates if not explicitly stated. It excludes any service not covered in your ticket cost, such as food and drinks (on-site), transfers, etc. Keep in mind that these published rates are subject to change, reflecting the latest price updates on the Dubai Frame’s official website.

Mode of Payment

You can complete your Dubai Frame reservation procedures online without any hassle, as we accept all significant credit cards, including American Express, Discover, Diners, Visa, and MasterCard. For a seamless and secure credit card payment, you must submit your valid and relevant credit card details prior to making a full payment. You can rest assured that it will be a highly trustworthy transaction, as it will be displayed as a charge on your statement.

Payment Confirmation

Upon successful booking and payment, our representative will instantly forward a confirmation slip to your registered e-mail ID. Save it on your device or take a printout of it to use this slip as tangible booking proof. You can easily redeem it on the day of your Dubai Frame visit by presenting it to the facility’s ticket counter.

Cancellation and Refund Terms

Cancellation or Amendment

  • A nominal fee is applicable in the event of a booking modification or cancellation, depending on the circumstances.
No-Show Policy
  • Should you or any member of your group fail to redeem the ticket on the scheduled date and time (as displayed on the voucher), the ticket will expire after this specified period; hence, no refund or re-booking is possible.

Lost, Damaged, or Stolen Tickets

  • In this event, no refund or exchange of tickets is possible.

Cancellation Procedures

  • Notify us in writing if you decide to cancel your Dubai Frame ticket.
  • Upon receipt of your cancellation request, we will review it and communicate the confirmation of your booking cancellation via email or telephone, along with the applicable cancellation fee, if any.
  • We shall not be liable for any cancellation request not communicated in writing and confirmed by us.